Service Manager

Using the Service Desk Console

This section describes how to use the Service Desk Console.

•Working with Roles

•Submitting a Service Request on Behalf of a Customer

•About Analytic Metrics

•About Budgets

•Working with Change Management

•Working with Configuration Item Management

•Incident Management

•About Inventory Management

•Knowledge Management

•Working with Problems and Problem Management

• Working with Portfolio and Project Management

•Working with Releases and Release Management

•Working with Reports and Report Management

•Working with the Service Catalog

•About Request Offerings

•Working with Service Requests

•Working with Service Level Management

•Working with HEAT Voice

•Using the Mobile Client App

•Working with Logs

•About Activity History

•Working with Approvals

•Working With Attachments and URLs

•Using Email

•Working with Stakeholders

•Working with Tasks

•Working with Workflow Instances

•Working with Dates, Times, and Time Zones